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We are all facing the unknown at the moment, and the uncertainty that surrounds Coronavirus is affecting us all. Please remember that you are not alone – Washington Mind continues to offer support, and we want you to know that there are many things you can do to support your wellbeing during these very difficult times. Please see www.wellbeinginfo.org for more information.

Live Chat Service

You can access safe and confidential conversations with Washington Mind via our Live Chat Service which is currently available:

Monday to Friday 2pm-3pm for support for young people
Monday to Friday 3pm for support for adults

To start a Live Chat with a counsellor, please click the ‘Live Chat’ button in the bottom right corner of this page.
If the Live Chat button is not available during the above times, this means that our counsellors are busy in other conversations at the moment. Please try refreshing your page shortly to join a chat once another conversation has ended. If you are still having issues connecting to our Live Chat service, please try contacting us either by phone or email as mentioned below.

Please note that by joining a Live Chat you are agreeing to follow our House Rules listed below.

You can also contact us via telephone on: 01914178043 or email: [email protected], Monday to Friday 10am-2pm.

If you need immediate support and feel that you cannot keep yourself safe, please contact the Initial Response Service 24/7 on: 03031231145, or click here to find out where you can access crisis support.

House Rules

  • Live Chat conversations usually last an average of 15 minutes between you and a counsellor. This is so that staff can understand your current situation and help you to access appropriate support, either through Washington Mind services or another organisation who can help you at this time.
  • Washington Mind’s Live Chat Service is confidential, however if a counsellor feels that there is any risk of harm to yourself or anyone else, we would need to share this information in order to keep you safe. For further information on the confidentiality of our services, please speak with your counsellor during a Live Chat. Alternatively, you can call us on: 01914178043 or email: [email protected], during the above times, to speak with a member of our team.
  • We ask that when completing the initial contact form prior to being connected to a counsellor, you provide us with information as accurate as possible as this information enables us to support you at this time.
  • In order for Live Chat to remain a safe space, we ask that you take part in the service respectfully. Unfortunately, when language is used to offend, this could result in a chat being ended.
  • Washington Mind follows GDPR guidelines in regards to privacy and the handling your data. However if you have any questions about data protection, please contact us on: [email protected].
  • If communication is cut off during a Live Chat, we will contact you as soon as possible aster the disconnection using the contact details you provided at the start of the chat, this could be a telephone call, a text or an email. If we are concerned about you or your safety and are unable to reach you on these details, we will try to contact your next of kin to ensure you are safe. This is another reason why it is vitally important that you provide accurate contact information which we can reach you on should the live chat end unexpectedly.

To find out more information about our live chat service via our FAQ’s, click on the drop down boxes below…

When is the Live Chat Service available?

Our Live Chat Service is currently available:

  • Monday to Friday 2pm-3pm for support for young people
  • Monday to Friday 3pm-4pm for support for adults
Is the Live Chat Service confidential?

The live chat service is confidential unless something is shared with the counsellor that he/she cannot keep confidentiality about. Here are the most usual reasons:

  • Where you give permission to share information
  • Where a practitioner is compelled by a court of law
  • Where the information is of such a gravity that confidentiality cannot be maintained, this includes where:
  • It is felt there is a real possibility of harm to yourself or others

If you have any questions, please contact us on: 01914178043 or: [email protected]

When are Washington Mind’s phone lines open?

You can reach Washington Mind via telephone on: 01914178043, Monday to Friday – 10am-2pm, or you can email us: on: [email protected]

What can I do if I need support when the live chat is unavailable?

If you need immediate support and feel that you cannot keep yourself safe, please contact the Initial Response Service 24/7 on: 03031231145. If you are looking for emotional support, you can contact The Samaritans for free, 24/7 on: 116123. Click here to visit wellbeinginfo for a list of further organisations available to provide support at this time via telephone call, text or email. Via wellbeinginfo you can also find out about health, wellbeing and services available to support you across Sunderland and South Tyneside.

Who will I be speaking to via the Live Chat Service?

By accessing Washington Mind’s Live Chat service, you will be accessing support from a BACP Accredited service*. During you conversations you will be speaking with a counsellor from Washington Mind who is on the BACP Professional Register**.

* A BACP Accredited Service means that our counselling service has been awarded Service Accreditation by the British Association of Counsellors and Psychotherapists. This is a recognised quality standard for organisations providing counselling and psychotherapy services. Service accreditation demonstrates that we offer an accountable, ethical, professional and responsive service to clients, staff, volunteers and stakeholders.

** To become registered, therapists must either have passed a BACP-accredited course or our own Certificate of Proficiency. They also have to agree to the Terms and Conditions of the Register, which includes the BACP’s Ethical Framework for the Counselling Professions. These require members to have appropriate supervision and undertake continuing professional development.

Useful Links

If you need immediate support and feel that you cannot keep yourself safe, please contact the Initial Response Service 24/7 on: 03031231145. If you are looking for emotional support, you can contact The Samaritans for free, 24/7 on: 116123. Click here to visit wellbeinginfo for a list of further organisations available to provide support at this time via telephone call, text or email. Via wellbeinginfo you can also find out about health, wellbeing and services available to support you across Sunderland and South Tyneside.