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We continue to develop our services to meet the needs of the people who we work with. There are lots of different ways that you can access our services and these ways would start off a referral into our organisation.

What we do/Services

Accessing the services

We aim to provide quality mental health services in a non-stigmatising environment for those aged 11 and above, who are experiencing, or who are at risk of, developing mental ill health and emotional distress. Ensuring accessibility through an open referral system enables service users and their family or carers to refer themselves to services that are easy to access and based in their local community.

What happens when you ring?

A member of our staff will ask you some personal questions such as:  name, date of birth, address, contact number, who your GP is etc. you will also be asked why you are referring yourself.

You will be asked to complete a form which asks more detailed information about how you are currently feeling – this form is called a PHQ9/GAD7 form.

What happens after you fill in the form?

When we receive your completed form from you, we will contact you to arrange a telephone appointment (triage) with one of our counsellors.  This means you will be asked in more detail about yourself and what sort of help you are requesting.  Click here to access the Triage Form.

The counsellor will also discuss with you what will be the most useful help for you e.g. Social Support, referral to one of our partner agencies, Computerised Cognitive Behavioural Therapy (CCBT), Stress Groups or Counselling.

After the Triage Appointment

If counselling is the most suitable intervention for you and you come into Washington Mind’s catchment area your name will be placed on our short waiting list until a counselling appointment is available.  We usually offer you around 6 sessions of counselling.  There is no cost to you for these sessions.

If you would like to make a referral for yourself or someone else online, follow the link below.

If you are an adult and would like to self refer click here or for Young People click here.